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Interview with Jean-Louis Laurent Josi, CEO of Oman Insurance Company (Dubai, UAE, Middle East)

As part of our “Customer Experience Tour,” Sia Partners had the pleasure to understand more about Oman Insurance focus on customer experience and other topics including:

  • How companies leverage the variety of customers' expectations across countries and segments to build up a regional vision;
  • How Customer Experience is impacting/shaping companies’ organization to help it deliver better;
  • What clear benefits and added value can companies expect from Customer Experience initiatives in 2019.

Download the interview here:

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