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06/18/2019

Benchmark on Belgian Banking App

Sia Partners Belgium has conducted a study on the Belgian Banking applications, wich was quoted in Trends-Tendances (article in French)) evaluating them based on two kind of criterion, functionalities and user experience. The overall ranking places Belfius at the top followed closely by KBC. Behind, in third position, stands BNP Paribas.

While some apps fare quite well and show their willingness to innovate, others still have hard time enjoying benefits of digitalization. Broadly speaking, Belgian traditional banks have to uplift their level before seeing competitors gain market share. 

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